Securus Technologies has made a name for itself in the prison communications, civil, criminal and public safety technology over the years by providing some of the most cutting-edge techniques in the field. The commitment and dedication of the company in its field were identified and recognized in 2017 by Stevie Awards, one of the global awards presentations in the corporate sector.
Securus Technologies won the Gold award for the best customer service training team, which has helped the company and its team get excited. As per the statement was given by the vice president of Securus Technologies, Danny De Hoyos, the company is humbled by the award and has boosted the morale of the business and its members to stay ahead in the field and continue to provide valuable services to its clients.
Securus Technologies offers its products and services to over 3,450 law enforcement, police, public safety and prison communication agencies in the United States. In the time to come, the company aims to go global and help make the lives of the people who are incarcerated much better by helping them stay in touch with their family members and friends. It is one of the most vital aspects of incarceration experience that the company addresses with the help of innovation. The fact that the Securus Technologies won the award by beating more than 2,300 other companies to win in the best customer service training segment is remarkable.
Having used the services offered by Securus Technologies during my jail time, I can say that they actually deserve it. The products and services of the company have helped not only me but continue to serve many other inmates in a way that is life-changing. It alleviates stress from their lives to a great extent and helps them stay in touch with their friends and family, which is one of the key factors why most inmates undergo a tremendous psychological trauma.
The Better Business Bureau serves a good purpose in our community. The independent organization monitors companies for their treatment of customers and reports any mistreatment to their website. You can even get a lot done if you’re a dissatisfied customer threatening to call the BBB.
But the service is usually used by companies that are trying to attract customers. Companies like Securus do not need to try to attract customers because they only service prison and jail facilities. They get contracts that make them the only telephone company to service those prisons and jails. Their customers are behind bars and are forced to use the service. They’ve got tons of leverage and could use that to make millions of dollars in profit.
Instead, the company’s steadfast commitment to stellar customer service drives them to a higher level. They seem to charge fair rates even though there customers are literally locked into a contract with them. And they do not want anyone dissatisfied with their services.
They’ve invested in a massive customer service call center which is capable of processing more than 2.5 million calls per month. Well-trained representatives remedy concerns for over 1.2 million prisoners. The call center usually picks up the phone right away with an average of 11-second response. Virtually all concerns are remedied during the first call with a 99.9% success rate.
And if that wasn’t good enough, Securus has gone out of its way to get accredited by the BBB. The BBB only accredits companies that achieve excellence in eight different categories. These categories include integrity, a commitment to prisoner privacy, transparency, honesty in advertising, trustworthiness, a history of honoring promises, responsiveness and telling the truth. It is a commitment to excellence like this that will see the company rise to the top of its industry.
Securus Technologies recently announced a new software release that will change the manner in which inmate phone calls can be monitored. The software is JLG Technologies latest product called the Investigator Pro 4.0 searchable voice. What the technology does is allow prison investigators to take a sample of either the prisoner’s voice or the person on the other lines voice and search for other calls they have been on in the past. This software is a major breakthrough for the prison system as it will undoubtedly lead to crime prevention in the prison system.. By being able to search for a particular voice investigators will be able to look for patterns that will be instrumental in finding the gangs that are within the prison systems. In the past, investigators could only track phone calls by using the prisoners pin numbers or the phone numbers being called, the searchable voice feature brings a new level of sophistication to investigators. For example investigators will be to look at whether the person the prisoner is speaking to has event been incarcerated and are other prisoners also speaking with this particular person . There is no doubt that investigators will combine this tool with other technology to help improve the investigator process and cut down on criminal activity in the system.
For people who are familiar with Securus Technologies, the release of such a state-of-the-art tool will come as no surprise. For over 25 years, the Dallas based firm has been working to bring the leading technology to the United States prison system to help improve the work environment for prison workers as well as the quality of life for the prisoners. Other past technological advances include automating the system that prisoners can file grievances through and the introduction of electronic payment systems to the prisoners.
Securus Video Visitation – Homework from Securus Technologies on Vimeo.
Manual paper processes are becoming increasingly outdated with the introduction of automated forms. Even correctional facilities have joined the party. Correctional facilities all over North America are modernized their institutions with the use of automated forms. Securus Technologies is a leader in this modernization. Its ConnectUs Automated Forms and Grievance application has been saving correctional facilities real time and money.
Securus Technologies is employed by thousands of public safety, law enforcement and corrections agencies spread throughout North America, to provide reliable high quality technology thai is readily accessible and simple to use. Securus Technologies has established the largest in-house domestic call center in the industry, in an effort to serve approximately 25 million friends and family members. Their work with corrections facilities has earned them especially high praise within the corrections circle. The Better Business Bureau has even accredited Securus Technologies and awarded them their highest rating (A+).
ConnectUs is an extension of Securus Technologies. ConnectUs is the most up to date inmate self service system, making available numerous applications to inmates. The applications include: inmate telephone, video visitation, inmate request form, grievance, commissary, inmate handbook, video education, law library, and job search applications. ConnectUs most talked up service is its Automated Forms and Grievance application. ConnectUs aims to make the use of manual paper processes extinct in correctional facilities sometime in the near future. Automated forms are processed at an average of 13.8 forms per month per inmate, making it more than 5 times more efficient than paper form processes.
Benefits of Automated Forms
Automated forms cut back on a lot of time, cost, and effort. Correctional facilities can save thousands of dollars from paper costs alone. Automated forms also give correctional officers more time to focus on safety and security. Hopefully the use of automated forms will make correctional facilities more safe in the long run.